1. Personal Details
You will be required to provide your full contact details.
By providing your contact details, you consent to us contacting you regarding your enquiry or booking.
Please inform us as soon as possible of any allergies, skin conditions, medical conditions, or sensitivities that may affect your service.
 
2. Booking & Payment
A non-refundable deposit of 30% is required to secure your booking.
Your booking is not confirmed until the date, start time, and deposit have been received and confirmed.
A quotation does not reserve your date.
The remaining balance must be paid on or before the service date unless otherwise agreed.
Late payments may incur additional charges.
 
3. Travel Fees
Travel fees are calculated from the artist's base location.
If travel by ferry, train, or plane is required, the client is responsible for the cost of all necessary tickets.
For locations requiring more than two hours of one-way travel, accommodation may also be required to ensure the artist's availability. This may apply to locations such as Rotorua, Tauranga, Coromandel, and similar destinations.
For international bookings, the client is responsible for all reasonable travel expenses, including flights, trains, ferries, accommodation, and other agreed travel costs.
Travel fees within New Zealand and overseas will be quoted individually.
 
4. Additional Services
Additional people or services requested after the booking has been confirmed are subject to availability and will incur additional charges.
Any additional services provided on the day must be paid for on the day unless otherwise agreed.
If payment remains outstanding after the service has been completed, the client agrees to pay the outstanding balance within 30 days.
Failure to do so may result in debt recovery or legal action, and any reasonable recovery costs may also be claimed where permitted by law.

5. Cancellation & Rescheduling

The booking deposit is non-refundable under all circumstances, including cancellations or postponements requested by the client due to weather conditions, travel disruptions, government restrictions, illness, or other unforeseen circumstances.

If the client requests to postpone the booking, we will make every reasonable effort to accommodate the new date or arrange a replacement artist.

If the original artist is unavailable on the new date and a suitable replacement cannot be found, the booking will be considered cancelled. The deposit remains non-refundable.

Any rescheduling fees will be at the artist's discretion.

If the artist is unable to attend due to illness, emergency, or bereavement and a replacement cannot be arranged, all payments made by the client will be refunded in full.

6. Health, Safety & Pets
The client must disclose any allergies, skin conditions, contagious illnesses, or sensitivities before the service.
The artist reserves the right to refuse or discontinue the service if there are health or hygiene concerns that may put either party at risk.
The artist follows strict hygiene practices, including the sanitisation of all brushes, tools, and equipment.

The artist is an animal lover; however, the artist has a cat allergy.
To ensure the artist can provide the best service, we kindly request that cats are kept in a separate room and that the area is well ventilated during the appointment.
Thank you for your understanding and cooperation.

7. Timing
Please ensure that everyone receiving services is ready at the agreed start time.
Delays caused by the client may reduce the amount of time available for services.
Additional waiting time or overtime may incur extra charges where applicable.

8. Photography & Social Media
The artist may take photographs of the completed hair and/or makeup for portfolio, website, and social media purposes.
Images will only be used unless the client has requested that no photographs be taken or shared.

9. Liability
The artist is not responsible for allergic reactions, sensitivities, or skin conditions resulting from products used where such information was not disclosed before the service.
The artist's liability is limited to the value of the services provided, except where liability cannot legally be excluded.
The artist is not responsible for loss or damage to the client's personal belongings during the appointment unless caused by the artist's negligence.